BOOKING TERMS & CONDITIONS
Your Travel Partner
Taprobane Tours and Travels is a Sri Lanka Government registered travel company. The planning, execution and arranging of tours is carried out by Taprobane Tours and Travels on behalf of guests and other travel partners.
Confirmation of Booking
In the case of all bookings, including tailor-made holidays, your booking will be confirmed by 50% upfront advance. A Confirmation Invoice and Travel Voucher will be sent when all reservations have been made with balance payment to be paid on arrival. Payment of deposit confirms that you accept our booking conditions. If you fail to meet the payment deadline, we reserve the right to cancel your booking and will inform you of this
1. Upon receipt of Travel Voucher
2. Not less than six weeks before arrival
- Payments are required at the time of booking.
- The Guest must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges.
- There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are subject to change due to exchange-rate fluctuations.
- Late payments risk cancellation.
- a) Taprobane Tours and Travels
Taprobane Tours and Travels is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
- b) Cancellation by Guest (You)
In event of cancellation, in whole or part, we voluntarily return all recoverable costs, above and beyond the limits laid down in our Booking Conditions subject to the cancellation order being made six weeks prior to arrival or start of tour whichever comes first.
In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin costs of up to 5 per cent of total booking cost.
Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for no-shows.
Any individual wishing to cancel a booking with Taprobane Tours and Travels must immediately notify the Managing Director by email (firstname.lastname@example.org), quoting their Travel Voucher Reference number. The cancellation is timed from when we confirm receipt of the cancellation order and a delay is normal outside normal working hours.
In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
- c) Total cancellation charges on your booking will not exceed these maximum levels:
- After payment of deposit: Up to 100 per cent of deposit.
ii .Less than six weeks before arrival: Up to 50 per cent of booking cost.
iii. Less than one month before arrival: Up to 100 per cent of booking cost.
You should check whether your travel insurance policy covers you for refunds.
Change in Itineraries
- a) Itinerary Changes Made by Taprobane Tours and Travels
Taprobane Tours and Travels is committed to high levels of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (e.g. overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
- b) Itinerary Changes Requested by Guest (You)
Taprobane Tours and Travels aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.
- c) Information Provided by Taprobane Tours and Travels
Taprobane Tours and Travels will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances, for example, emergency maintenance work, power cuts or off-season closure can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with required statutes of the law.
- d) Information Provided by Guest (You)
All information provided by you should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use it in any way other than to secure your booking.
We expect reasonable behavior at all times. If, in the considered opinion of our representatives or suppliers, your behavior could cause danger to yourself or others, damage or persistent offense (including racism), you will be informed of the fact, and your booking may be terminated without compensation. You may also be held responsible for willful damage.
Customer Care and Complaints Procedure
Taprobane Tours and Travels is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (e.g. hotel manager), our ground representatives and agents. If matters are not satisfactorily resolved, you MUST notify Taprobane Tours and Travels within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Taprobane Tours and Travels provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Check List for Essentials
Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving license, insurance details and moneys are in order.
We cannot accept responsibility for Force Majeure – defined in these booking conditions as “any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided.” These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
Every holidaymaker, without exception, must possess valid travel insurance. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We will refuse travel for all those inadequately insured.
All guests are strongly advised to check with their own medical advisers at least a month before travel on recommended inoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.
Check list for Pre – Overseas Travel
Bookings arranged by Taprobane Tours and Travels range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel and in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarize themselves with up-to-date information from independent and reliable sources.
Breach of Contract and Negligence On The Part Taprobane Tours and Travels
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death
Personal Loss, Injury and Illness
(Not in Conjunction with Arrangements Made by Taprobane Tours and Travels)
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
Guarantee of Price
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of exchange-rate fluctuations.
Taprobane Tours and Travels guarantees agreed accommodation for the tour package selected by the guest. Guests are provided with detailed information beforehand on selected hotels based on their package. Guests are requested to thoroughly research the selected hotels before confirming a booking. Once a booking has been confirmed, we will make reservations at hotels and these cannot be changed under any circumstance before or after the guest arrives in Sri Lanka. If however, the guest insists on changing a hotel booking Taprobane Tours and Travels will try our best to arrange another hotel in the selected category; but that cost incurred will have to be undertaken by guests themselves.
Taprobane Tours and Travels never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Taprobane Tours and Travels, even in the case where the product may have been discussed between a client and an employee or representative of Taprobane Tours and Travels. Determining the value of a product is entirely the client’s responsibility. Taprobane Tours and Travels has no duty to intervene in such circumstances.
Taprobane Tours and Travels is not responsible for the quality, functionality, guarantee or warranty of any product you may purchase during your tour.